When the box of candle vessels arrived, one of them was already broken. Canwax stepped right up and covered the loss immediately. When we tried to remove two more of the vessels, they cracked immediately. The vessels themselves are beautiful. They perform well as candle holders, and seem sturdy enough for the job and the lids fit beautifully before and after a burn. I would recommend the vessels whole heartedly if they came packaged with the bubble wrap inside the box, protecting the vessels as they travel, rather than outside the box in their two box system. The jars need a bit more cushioning to ensure they all arrive safely.